Welcome to the FAQ column,

hoping to help you solve your confusion.

Question What is a BTU?
AnswerBTU stands for British Thermal Unit. BTUs represent the total amount of heat given off by your outdoor heater. Higher BTUs = more heat. You can estimate the necessary number of BTUs by multiplying the size of your space (in cubic feet) by the desired increase in temperature. For example, for a 700-cubic-foot patio to go from 40°F to 70°F, multiply 700 x 30 = 21,000 BTUs. Keep in mind that factors like wind & the shape of your heater will affect its temperatures as well.
Question What kind of outdoor heater should I buy?

  • Fire pits and fire pit tables: In addition to making a great focal point, fire pits and rings are a versatile and easy way to warm up your backyard. Fire pits differ from fire tables because most pits have bowls for burning firewood, while most tables are fueled by gas. No matter which type you choose, you can make your outdoor space more inviting by adding a few lawn chairs around your table to create a cozy gathering area. When not in use, be sure to use covers to help protect your fire pit from weather damage.
  • Patio heaters: Most commonly found in outdoor seating areas at restaurants and bars, tower patio heaters are an efficient and effective way to heat up your space without the use of firewood. Most low-maintenance heaters run off of electricity, but you can also find some that are fueled by propane or butane gas. In addition to free-standing units, there’s also a variety of wall-mounted heaters to choose from, so you can find the perfect one for your space.
  • Chimineas: A chiminea is similar to both a fire pit and a fireplace, as wood is loaded into the base like a pit while the smoke is funneled through a chimney like a fireplace. Like fire pits and tables, they can also make a great focal point and add a unique touch to your outdoor decor.
  • Outdoor fireplaces: If you’re looking to heat a large area, an outdoor fireplace is a great option. They work similarly to an indoor fireplace, and are available in wood-burning or gas options. If you like the look of an outdoor fireplace but don’t have much space, a tabletop fireplace can work just as well to heat up your backyard.

Question How do I speak with customer service?
AnswerClick on the Live Chat button, and talk instantly to our customer service team.

Call our Hotline at (516) 508-3497‬ we are happy to answer all your questions.

Opening hours: Monday – Friday 9:00 am – 10:00 pm, Saturday 9:00am – 12:00pm. Sunday and Public Holiday: 10:00 – 10:00pm

Out of office hours: Send an email to support@bestheater.org or leave us a message on the hotline and we will call you back.

Question What are the delivery fees?
AnswerThere are two ways to choose:

1.Free shipping .

2.Extra courier fees take the fastest courier.

Question Does do full installation of all the products?
AnswerEach of our products has an installation manual for your convenience. But if you really don’t understand, you can contact our customer service, we have a professional after-sales team to explain to you or send you an installation video.
Question Are your prices always the best?
AnswerWe must find a lower price than ours. Sometimes we find that a store’s price is similar to ours. This is usually because the store only sells a large amount of one item, or they are about to close, or add a lot of hidden fees.

We recommend that you check our products and prices, search for similar products and prices in any retailer or online store, and then you will see extreme price differences. If the store does have similar prices, please check if:

A) Charge the freight at cost price

B) Do they offer you new products at this price, or just provide the showroom with used and possibly damaged models.

C) Do they provide you with 30 days no reason to return and exchange the goods?

Question Are fire pits & patio heaters safe?
AnswerYes, patio heaters & fire pits are safe. Many even come with extra safety features like an anti-tilt switch. This automatically turns the heater off if it accidentally gets knocked over. However, it’s still important to follow safety guidelines. For example, make sure there’s enough clearance space around your heater (24″ for patio heaters & 7′ for fire pits). Both also require a level, stable surface to stand on as well as something that can block your patio heater or fire pit from high winds. Wood-burning fire pits, are only safe to be used on non-flammable surfaces (like cement or brick).
Question Can my heater go indoors?
AnswerGas heaters should not go indoors. These outdoor heaters require an open space with lots of air flow. They shouldn’t be used in enclosed patios either. Wood-burning fire pits should also only be used outdoors. Some electric heaters can be used both indoors & outdoors. However, it’s important to look for this feature in the description of the heater.
Question How come your prices can be so low?
AnswerOur prices are only based on the production cost plus shipping cost, we are able to source left over inventory in our internal network, which gives us unique cost advances over traditional retailers.

So we offer the same products as you can buy in the retail shops, but given the fact we have a much lower cost per product we can offer more discount.

That is what we call: Value for Money

Question Can the heat be adjusted?
AnswerMany patio heaters & gas fire pits are adjustable. Look for a control knob. Most will indicate which way to turn to increase or decrease heat. Generally, turning clockwise will increase the temperature. Some electric outdoor heaters have a controller that lets you adjust the heat from a distance. Look for these features in the description of your heater before purchasing.
Question How long does a propane tank last?
AnswerEach outdoor heater will differ slightly in how quickly it uses fuel. The lifespan of your fuel will also depend on how high or low you set your heat. In general, 1 lb. of propane fuels about 21,600 BTUs. So, a 20-lb. tank will provide around 10 hours of heat & a 40-lb. tank around 21 hours. If you increase the maximum number of BTUs (60,000), the hours decrease. For example, a 20-lb. tank will last around 7.2 hours.
Question Will the fuel show?
AnswerThis will depend on your chosen fire pit or patio heater. Many allow your fuel to be hidden inside the base of the patio heater or fire pit. The product imagery & descriptions will help you determine fuel can be hidden in the base of your chosen heater. Others come with a separate hideaway tank cover. You can also purchase hideaway tank covers separately. These tank covers come in a range of styles. Some have lids & others have side doors, making them easy to use.
Question Where can I buy propane?
AnswerOnce your propane tank is empty, you can choose to either purchase a new propane tank or refill your emptied tank. Refilling is cheaper. However, be sure to check the expiration date on your tank.
Question Is it safe to pay by credit card through your website?
AnswerAll credit card transactions are processed through state of the art technology using the AsiaPay/PayDollar credit card gateway. During the check out process, you will be automatically re-directed to the secure AsiaPay/PayDollar website to complete the transaction. It enables you to pay without sharing your financial information with sellers. Not only do they help keep your financial information private, they guarantee 100% protection against unauthorised payments sent from your account.
Question Do you have all the items in stock?
AnswerYes. We have large warehouses. Only some of the items will be produced when order is placed, in most cases we can deliver in one week.
Question What form of payments do you accept?
AnswerBank Transfer, Credit Cards,paypal.
Question Do you offer wholesale?
AnswerYes, for corporate, commercial or trade purchasing, please contact us at support@bestheater.org or give us a call at (516) 508-3497 for more information. (We will contact you within 10 hours)
Question Why our price is so favorable?
AnswerOur products are directly from the factory.
Question What to do if you are not satisfied after receiving the goods?
AnswerIf you find any quality problems and want to return the goods after receiving the goods, you can return them within 30 days .
Question How long will i get my package?
AnswerRest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between5 to8 business days. Please consider any holidays that might impact delivery times.
Question I have a question about the order logistics.
AnswerAfter receiving the tracking number, it may take up to three business days to update. If your order has not changed after three days, please contact us in time and we will check it for you. The virus has severely affected global logistics, so delivery times may be longer than usual.
Question Can I get discount if I buy in bulk?
AnswerOf course. Please contact our customer service to explain your situation, our customer support team will be more than happy to provide the discount code.
Question Do we ship internationally?
AnswerYes. We can ship to more than 200 countries and regions!